Profile Summary
Experienced IT Support & Network Administration professional with hands-on expertise in desktop support, networking, hardware troubleshooting, CCTV systems, IT infrastructure, system maintenance, and end-user technical support. Skilled in LAN/WAN networking, router and switch configuration, Windows support, remote troubleshooting, surveillance systems, and office IT operations. Experienced in resolving hardware/software incidents, maintaining IT assets, supporting business users, and delivering reliable technical solutions in fast-paced environments.
Work Experience
Managing CCTV deployment, networking solutions, desktop support, IT support services, surveillance system maintenance, and infrastructure troubleshooting for residential and commercial clients. Installed and configured routers, switches, NVR/DVR systems, IP cameras, Wi‑Fi solutions, and office IT environments while providing onsite and remote technical support.
- Advanced Networking: Successfully executed a 130-meter long-range wireless video transmission link between buildings using Tenda wireless bridges.
- System Integration: Integrated third-party logistics APIs (Steadfast) and webhooks into a WooCommerce-based platform for automated consignment tracking.
Managed office IT infrastructure including desktops, printers, CCTV systems, networking devices, and internet connectivity. Provided technical troubleshooting, hardware/software support, asset management, user assistance, and infrastructure maintenance to ensure stable daily business operations.
- Network Optimization: Implemented MikroTik RouterOS to manage network segmentation and mapped out efficient IP addressing plans for different departments.
- Security Enhancements: Configured advanced firewall rules to secure corporate data and maintain reliable, uninterrupted connectivity.
Maintained IT infrastructure, managed IT assets, supported network operations, and provided desktop troubleshooting support for Windows systems, hardware devices, printers, and software environments. Assisted users with connectivity, technical incidents, and operational IT support.
- Hardware & OS Support: Streamlined desktop provisioning and software deployment for lab environments and staff workstations.
- Issue Resolution: Maintained high availability of campus networking hardware and effectively resolved daily end-user hardware and printer issues.
Conducted IT training programs focused on computer systems, networking, troubleshooting, and digital skills development under a government-supported initiative.
- Curriculum Delivery: Delivered hands-on training modules covering hardware troubleshooting, LAN configuration, and essential digital skills for trainees.
- Practical Application: Developed lab exercises to help students understand basic routing, switching, and PC maintenance fundamentals.
Maintained hosting servers, supported networking operations, and provided technical assistance for system administration and office connectivity.
- Server Administration: Administered web hosting environments, ensuring consistent server uptime and timely resolution of technical support tickets.
- Office Infrastructure: Configured and maintained internal office networking and VPN access for secure remote administration.
Managed and monitored satellite and network systems, resolved connectivity and hardware issues, and supported office network security and technical operations.
- Network Monitoring: Tracked network performance and quickly resolved physical connectivity and hardware faults across distributed cable nodes.
- Access Control: Configured access controls and maintained the security posture for local area network infrastructure.
Certifications
Technical Projects & Advanced Integrations
Engineered and deployed comprehensive IP surveillance networks integrating multi-brand hardware, ensuring seamless interoperability between Hikvision, Dahua, and Uniview systems. Successfully handled complex NVR/DVR password recovery, firmware troubleshooting, and resolved cross-brand compatibility issues across distinct IP subnets.
Designed and deployed high-performance local area networks (LAN) specifically optimized for heavy IP camera traffic using MikroTik and Ubiquiti enterprise hardware. Implemented VLAN segmentation to isolate surveillance data from standard office networks and configured secure VPN tunnels for reliable, remote off-site monitoring.
Education
BSc in Computer Science & Engineering
Bangladesh University • Ongoing
Diploma in Computer Engineering
Daffodil Polytechnic Institute
References
MD. Mokarram Hossain
Duncan Brothers (Bangladesh) Limited, Sylhet
Phone: 01716847183
Mirza Asad
AB Constructions Limited, Dhaka
Phone: 01722824731